Project Smart ~ Exploring trends and developments in project management today

Calendar iconNot recorded
Adobe PDF icon

Using Feedback as a Tool

~ By Project Smart

Feedback blue round grungy vintage rubber stamp

As a project manager, it is important to be able to give and receive feedback effectively. Feedback is best given on a one to one basis soon after the event that triggers its need. Here are some tips that can help when giving and receiving feedback:

Giving Feedback

  • Feedback is always more powerful when asked for
  • Think about when and where you give feedback
  • Think carefully about what you want to say and how to say it
  • Feedback is as much about stating the positives as it is about stating the negatives
  • Be specific about the behaviours you are commenting on
  • Take responsibility for your feedback; say "I feel," "I noticed"
  • Make your comments clearly and don't get emotional
  • Use analogies and examples to illustrate your points
  • Be aware of the other person's body language
  • Allow an opportunity for discussion and actively listen
  • Make sure you understand whether the feedback has been accepted or rejected
  • Look together for a solution or for a way of making things better

Receiving Feedback

  • Don't be afraid to ask for feedback
  • Listen carefully to the feedback
  • Don't leap to your own defence
  • Check your understanding and ask questions to clarify any grey areas
  • Ask for specific examples of good and bad behaviours
  • Allow yourself time to take in the feedback
  • Say which points you agree with and those you don't and why
  • Look together for a solution or for a way of making things better
  • Thank the other person for their time and effort in giving you the feedback

Feedback is a powerful tool often under utilised. It can be used to motivate people, help with a persons' development, uncover risks and issues and solve problems. Frequent, honest and relevant feedback helps to foster an environment of open communications. Start now, there's no time like the present.


Be the first to comment on this article.

Add a comment

(never displayed)

What is the day after Thursday?
Notify me of new comments via email.
Remember my form inputs on this computer.

Avoiding Project Management Pitfalls

Foot about to tread on a banana skin

Common pitfalls that projects experience and some tips to help make a project more successful and avoid the potential for chaos.

Demand a Strong Project Plan

Gantt chart

What to look for to advance your consulting projects from contract to execution.

PMP Exam Day Tips

PMI logo

Tips for passing the PMP Exam that should help calm your nerves and ensure success.

Introduction to Scrum

Rugby scrum in a big push

Scrum is one of the simplest agile methodologies and is proven to be highly effective for software development and more general product development.

PROJECT SMART is the project management resource that helps managers at all levels improve their performance. We provide an important knowledge base for those involved in managing projects of all kinds. With weekly exclusive updates, we keep you in touch with the latest project management thinking.

WE ARE CONNECTED ~ Follow us on social media to get regular updates and opinion on what's happening in the world of project management.

Latest Comments

Mind, Meditation and the Project Manager
- Thu 25 January 2:19pm

Arthur commented on…
Make Me a Project Manager in 2018
- Tue 16 January 12:24pm

Suzanne commented on…
The Role of the Project Manager
- Thu 11 January 9:29pm

Latest tweets

General Project Management • Re: Any Complete Project/Workflow Management Online Tool? #projectsmart #pmot about 1 month ago

General Project Management • Re: What degree should I choose to further my career? #projectsmart #pmot about 1 month ago

General Project Management • Identification System for Project Management Methodology #projectsmart #pmot about 2 months ago