Project Smart ~ Exploring trends and developments in project management today

Calendar iconNot recorded
Adobe PDF icon

Using Feedback as a Tool

~ By Project Smart

Feedback blue round grungy vintage rubber stamp

As a project manager, it is important to be able to give and receive feedback effectively. Feedback is best given on a one to one basis soon after the event that triggers its need. Here are some tips that can help when giving and receiving feedback:

Giving Feedback

  • Feedback is always more powerful when asked for
  • Think about when and where you give feedback
  • Think carefully about what you want to say and how to say it
  • Feedback is as much about stating the positives as it is about stating the negatives
  • Be specific about the behaviours you are commenting on
  • Take responsibility for your feedback; say "I feel," "I noticed"
  • Make your comments clearly and don't get emotional
  • Use analogies and examples to illustrate your points
  • Be aware of the other person's body language
  • Allow an opportunity for discussion and actively listen
  • Make sure you understand whether the feedback has been accepted or rejected
  • Look together for a solution or for a way of making things better

Receiving Feedback

  • Don't be afraid to ask for feedback
  • Listen carefully to the feedback
  • Don't leap to your own defence
  • Check your understanding and ask questions to clarify any grey areas
  • Ask for specific examples of good and bad behaviours
  • Allow yourself time to take in the feedback
  • Say which points you agree with and those you don't and why
  • Look together for a solution or for a way of making things better
  • Thank the other person for their time and effort in giving you the feedback

Feedback is a powerful tool often under utilised. It can be used to motivate people, help with a persons' development, uncover risks and issues and solve problems. Frequent, honest and relevant feedback helps to foster an environment of open communications. Start now, there's no time like the present.


Comments

Be the first to comment on this article.

Add a comment



(never displayed)



 
2000
Type the word for the number 5.
Notify me of new comments via email.
Remember my form inputs on this computer.

Is Your Project Proposal READY?

Businessman saying: Are you ready in retro style pop art

The mnemonic READY is useful when creating a project proposal. It will help you produce a project proposal that's difficult to ignore.

The 8-Step Guide to Creating a Quality Project Schedule

Businessman with a Gantt chart

This article looks at a simple, practical approach to creating project schedules. After reading this article, you will have a sound approach to creating schedules that you can use for future projects.

Building Teamwork

Business colleagues arranging multicoloured labels on a meeting table

Teamwork isn't something that just happens. The project leader needs to put in the time and effort to build the team and help everyone get along. Here's how.

Undertaking a Successful Project Audit

Audit checklist clipboard with checkboxes marked for related concepts

A project audit provides an opportunity to uncover issues, concerns and challenges encountered during the project lifecycle.

PROJECT SMART is the project management resource that helps managers at all levels improve their performance. We provide an important knowledge base for those involved in managing projects of all kinds. With weekly exclusive updates, we keep you in touch with the latest project management thinking.

WE ARE CONNECTED ~ Follow us on social media to get regular updates and opinion on what's happening in the world of project management.


Latest Comments

Duncan Haughey commented on…
The Project Go/No-Go Checklist
- Fri 22 February 2:55pm

Jeff commented on…
Pareto Analysis Step by Step
- Thu 14 February 4:18am

Alexander Orsini commented on…
The Role of the Project Manager
- Tue 12 February 6:02pm

Latest tweets

General Project Management • Questionnaire on Application of Green Technologies in the Field of Construction https://t.co/0pkMc5sSdn about 3 months ago

General Project Management • Re: Project Resource Capacity Planning https://t.co/Cz06NsMGI4 about 3 months ago

General Project Management • Re: Identification System for Project Management Methodology https://t.co/y27Ga6roUt about 3 months ago