Project Smart ~ Exploring trends and developments in project management today

Calendar iconNot recorded
Adobe PDF icon

Using Feedback as a Tool

~ By Project Smart

Feedback blue round grungy vintage rubber stamp

As a project manager, it is important to be able to give and receive feedback effectively. Feedback is best given on a one to one basis soon after the event that triggers its need. Here are some tips that can help when giving and receiving feedback:

Giving Feedback

  • Feedback is always more powerful when asked for
  • Think about when and where you give feedback
  • Think carefully about what you want to say and how to say it
  • Feedback is as much about stating the positives as it is about stating the negatives
  • Be specific about the behaviours you are commenting on
  • Take responsibility for your feedback; say "I feel," "I noticed"
  • Make your comments clearly and don't get emotional
  • Use analogies and examples to illustrate your points
  • Be aware of the other person's body language
  • Allow an opportunity for discussion and actively listen
  • Make sure you understand whether the feedback has been accepted or rejected
  • Look together for a solution or for a way of making things better

Receiving Feedback

  • Don't be afraid to ask for feedback
  • Listen carefully to the feedback
  • Don't leap to your own defence
  • Check your understanding and ask questions to clarify any grey areas
  • Ask for specific examples of good and bad behaviours
  • Allow yourself time to take in the feedback
  • Say which points you agree with and those you don't and why
  • Look together for a solution or for a way of making things better
  • Thank the other person for their time and effort in giving you the feedback

Feedback is a powerful tool often under utilised. It can be used to motivate people, help with a persons' development, uncover risks and issues and solve problems. Frequent, honest and relevant feedback helps to foster an environment of open communications. Start now, there's no time like the present.


Comments

Be the first to comment on this article.

Add a comment



(never displayed)



 
2000
Is it true or false that red is a number?
Notify me of new comments via email.
Remember my form inputs on this computer.

The Meat of a Business Case

Abstract word cloud for Business case with related tags and terms

Writing a business case is a crucial component in the business process. This article covers the important components in a business case.

How to Deliver Project Status

Close-up of a businessman's hand with a gilded pen writing a document

This article recommendations how to deliver project status to management and the project team that you will hopefully find to be very effective.

Resolving Project Team Conflicts

Two women having an argument in an office

Conflicts on project teams are a fact of life! Only on rare occasions do conflicts not arise. As project manager you must manage these conflicts.

A Brief History of SMART Goals

Set your goals written on blue paper

In this history of SMART goals, I look at where the acronym came from, who developed it, what the critics say and why it has become popular.

PROJECT SMART is the project management resource that helps managers at all levels improve their performance. We provide an important knowledge base for those involved in managing projects of all kinds. With weekly exclusive updates, we keep you in touch with the latest project management thinking.

WE ARE CONNECTED ~ Follow us on social media to get regular updates and opinion on what's happening in the world of project management.


Latest Comments

Pani Tararo commented on…
SMART Goals
- Sat 22 April 12:58am

Cheryl commented on…
The Role of the Project Manager
- Thu 20 April 2:36pm

Dr. Nishikant Bohra commented on…
Who is the Project Manager?
- Thu 20 April 8:00am

Latest tweets

General Project Management • Project management methods - 2 days left to have your say https://t.co/e2FveskJHB #projectsmart #pmot about 11 hours ago

General Project Management • Using Milestones to Make Projects More Manageable https://t.co/NLJlBoL8x3 #projectsmart #pmot about 1 day ago

General Project Management • 60 Second PM: 5 Tips for Improving as a Project Manager https://t.co/Ek7OiZU47P #projectsmart #pmot about 1 day ago