Project Smart ~ Exploring trends and developments in project management today

Calendar icon
Adobe PDF icon

Top Five Communication Skills for Project Managers

~ By Jo Ann Sweeney

Communication skills target

Research among project managers globally identifies top communication skills for leading teams.

Leading people - the experiential side of project management - is as important as task-based skills according to project managers in Europe, the Middle East, India, America and Australasia.

In recent research, they said that communication is a critical skill for project success, both for keeping team members up-to-date and for winning the support of key stakeholders.

But which skills make all the difference? Here is what the top five respondents say have made all the difference in their careers.

1. Active Listening

In first place is our ability to listen to and understand others. Listening to the words and the meaning behind their words, not interrupting or letting our minds wander, asking questions to check understanding and observing non-verbal signals.

According to Indian project manager Nirav Patel, CAPM, The benefits include getting people to open up, and due to that lots of misunderstandings and conflicts can be resolved.

2. Building Relationships Based on Trust and Respect

Trust and respect are the cornerstones of personal relationships. They are earned, not a right, and come from an experience of our honesty, integrity and expertise.

Among the characteristics people used to determine our credibility are truthfulness, openness, willingness to share ideas and information freely, consistency, reliability, loyalty, capabilities and competence.

Trust encourages people to propose ideas, suggest ways to enhance work, speak about their concerns and give advice, says Dubai-based Kareem Shaker, PMP.

3. Setting Clear Priorities

In third spot is a project manager's ability to convey the strategy for their team - by setting goals, planning and prioritising. We call this the what, who, when, where, why and how of the project. Team members should understand both the big picture and the lower level technical priorities.

Essentially this is what a project manager does. If you can't do it you won't get everybody working on the same page, says Australian Paul Rasmussen.

4. Enabling Collaboration

In a collaborative environment, team members support and encourage each other rather than focusing solely on their tasks and responsibilities. They are willing to co-operate and share information, ideas and assets to help each other. The result can be greater than the sum of its parts.

When we collaborate, we get the 1x1=3 effect. Things happen that might not have if people had remained focused on their work, says American Adam Michaelson, PMP.

5. Conveying the Organisation's Vision

Explaining the bigger picture helps team members understand where the project fits within the overall aims of your business unit and organisation. Senior executives focus on the triple bottom line - finance, environment, reputation - this is where they expect your project to make a difference.

American Jhaymee Wilson, PMP says, As project managers, if we can't convey the link between our project and the organisation, how can we show we are delivering value?

This article is from research among project managers around the world and published as Five Essential Rules for Project Leaders on the PMI Career Central website.


Jo Ann Sweeney is a communications consultant who helps project teams win the support of their sponsors, senior executives and end users. Jo Ann wrote the Article "Top Five Communication Skills for Project Managers" and recommends you visit Sweeney Communications for more information about communication skills.


Comments

Be the first to comment on this article.

Add a comment



(never displayed)



 
1500
Is it true or false that red is a number?
Notify me of new comments via email.
Remember my form inputs on this computer.

Top Three Causes of Project Failure

Businessman in a black suit holding up a white sign reading failed

The top three causes of project failure, which if addressed will greatly increase the chances of project success.

Managing The Project Time

Man pointing at an alarm clock

Project managers should know the iron triangle of project management, sometimes called the triple constraints of project management, because all projects are constrained by these elements.

Resolving Project Team Conflicts

Two women having an argument in an office

Conflicts on project teams are a fact of life! Only on rare occasions do conflicts not arise. As project manager you must manage these conflicts.

How Agile Practices Reduce Requirements Risks

Road warning sign - Risks Ahead

Every software project carries some risk, but many of these risks can be mitigated. That's true of problems related to product requirements.

PROJECT SMART is the project management resource that helps managers at all levels improve their performance. We provide an important knowledge base for those involved in managing projects of all kinds. With weekly exclusive updates, we keep you in touch with the latest project management thinking.

WE ARE CONNECTED ~ Follow us on social media to get regular updates and opinion on what's happening in the world of project management.


Latest Comments

Samara Grantham commented on…
12 Tips for Being a Good Manager
- Thu 1 December 2:46pm

Adolfina commented on…
Introduction to Project Management
- Mon 21 November 9:52am

Edward Brown commented on…
Project Status Reports Everyone Can Understand
- Wed 16 November 3:38pm

Latest tweets

Business Book Reviews • Re: Project Management Booklist https://t.co/uZ1kSXN7OR #projectsmart #pmot about 12 hours ago

General Project Management • Prioritising Change Requests https://t.co/Wn6yOJq5q4 #projectsmart #pmot about 12 hours ago

Managing IT Projects Offshore: The Project Manager's Perspective https://t.co/WfrVU4qOde #projectsmart #pmot about 18 hours ago