Role of the Project Manager | By Project Smart | Read time minutes
As a project manager, it is essential to give and receive feedback effectively. Feedback is best given on a one to one basis soon after the event that triggers its need. Here are some tips that can help when giving and receiving feedback:
Giving Feedback
- Feedback is always more powerful when asked for.
- Think about when and where you give feedback.
- Think carefully about what you want to say and how to say it.
- Feedback is as much about stating the positives as it is about stating the negatives.
- Be specific about the behaviours you are commenting on.
- Take responsibility for your feedback; say "I feel," "I noticed."
- Make your comments clearly and don't get emotional.
- Use analogies and examples to illustrate your points.
- Be aware of the other person's body language.
- Allow an opportunity for discussion and actively listen.
- Make sure you understand whether the feedback has been accepted or rejected.
- Look together for a solution or for a way of making things better.
Receiving Feedback
- Don't be afraid to ask for feedback.
- Listen carefully to the feedback.
- Don't leap to your own defence.
- Check your understanding and ask questions to clarify any grey areas.
- Ask for specific examples of good and bad behaviours.
- Allow yourself time to take in the feedback.
- Say which points you agree with and those you don't and why.
- Look together for a solution or for a way of making things better.
- Thank the other person for their time and effort in giving you the feedback.
Feedback is a powerful tool often underutilised. It can motivate people, help with a person's development, uncover risks and issues, and solve problems. Frequent, honest and relevant feedback helps to foster an environment of open communications. Start now; there's no time like the present.
Recommended read: Better Coaching Using the GROW Model, by Duncan Haughey.