Project Smart ~ Exploring trends and developments in project management today

Calendar iconNot recorded
Adobe PDF icon

Keys to Rescuing Ailing Projects

~ By Sharon Anderson & Adele Sommers, Ph.D.

Orange lifebuoy on a white background

When we examine what makes projects succeed or fail, we're actually looking at a variety of vital success measures that can keep our projects healthy, or offer a powerful remedy if they start to break down.

As a form of prevention, using these measures from the very beginning will make our projects considerably more successful. They'll avert many potential snags stemming from mixed communication signals, ignored problems, and unrealistic expectations that can lead to project downfall.

Let's explore some of the reasons why projects derail and how to use four vital success measures to revive them.

What Are Some Characteristics of Projects That Fail?

Projects that fall short of achieving their ultimate objectives often exhibit one or more of the following traits:

  • The projects don't deliver what is expected or required in a usable form. The project scope may not be well defined, or it might not take into account the real needs of the end users or customers. In the latter situation, the project delivers a result that doesn't help the customers accomplish their primary goals in a satisfying way.
  • The projects lack change management processes.
  • The projects lack project sponsorship or fail to get buy-in from the right stakeholders.
  • The projects may not have the right resources or budget available due to other higher priority initiatives.
  • The projects don't report or escalate critical problems in a timely manner, which chews up resources, budget, and schedule without a chance of re-planning effectively.
  • The projects fail to plan for risks and develop contingency plans. For example, they could experience a mass exodus of key team members, where no one is left to finish the work.

How Do You Recognise a Project That Has Gotten Into Trouble?

Spotting and fixing problems early can help team members, clients, stakeholders, and sponsors avoid project failure. Red flags to watch for from the outset include situations in which:

  • Schedule delays and missed commitments are rampant.
  • The project is over budget with no end in sight.
  • Low morale and a lack of teamwork plague the project members.
  • Many changes and uncontrolled scope creep are occurring.
  • No clear direction exists for where the project is headed or when it will get there.
  • Major issues (showstoppers) have not been identified or diagnosed.

How Do You Rescue a Troubled Project?

Four vital success measures appear below that can prevent problems from occurring, and if needed, realign a project that has gotten off track. Those measures are:

  1. Investigating the current situation
  2. Assessing and re-planning the project
  3. Resetting everyone's expectations, and
  4. Aiming to deliver per the new plan

Under each measure are specific actions you can take to significantly improve the project's outcome.

Measure #1. Investigate Where the Project Stands and Where It Is Headed

Specific actions that can apply to any project (whether or not it's in trouble) include maintaining an open and active communication style and continually taking the project's "temperature", as follows:

  • Reviewing project documentation, such as a project plan and open issues list.
  • Conducting interviews with sponsors, team, stakeholders, vendors, and so forth.
  • Identifying project expectations from the interviews; are all viewpoints aligned?
  • Identifying show-stopping problems from the issues list and the interviews.

Measure #2. Assess and Re-plan the Project if It Has Gotten Off Track

Specific actions can include thoroughly evaluating the project's situation and, if needed, charting a new course. You can begin realigning a troubled project by:

  • Confirming who the project sponsors and stakeholders are.
  • Verifying and validating the project objectives.
  • Clarifying the project's priorities and risks. Determine where this project falls with respect to the organisation's other priorities. If it's low, realistically consider whether the project should be cancelled, postponed, or scaled down.
  • Verifying the mechanisms for escalating questions, concerns, and problems.
  • Determining whether you have the right resources available; both people and funding sources.
  • Clarifying everyone's roles and responsibilities.
  • Assessing whether you have the right documentation:
    • Is the project plan up to date?
    • Are critical issues identified with action items assigned?
  • Determining whether your project meetings involve the right attendees.
  • Identifying new or re-planning the existing milestones.

Measure #3. Reset Everyone's Expectations

Specific actions will involve communicating the need for changes to, and getting agreement from, all key parties, such as by:

  • Presenting the facts candidly to the sponsor, stakeholders, and team members.
  • Obtaining buy-in from everyone on how to move forward. If the project features or deliverables need to be scaled down, or if the budget and schedule need to be revised, negotiate these changes with the sponsor and stakeholders.
  • Aligning your team and removing obstacles wherever possible.

Measure #4. After Resetting Project Goals and Expectations, Aim to Deliver!

Specific actions include accomplishing all re-planned project goals and objectives by:

  • Doing what you say you're going to do!
  • Keeping the project schedules and issues logs current, and discussing them with your team regularly.
  • Listening to your team! Don't shoot the messengers who raise red flags.
  • Escalating major issues when you need to, whether to a steering committee, management, or other stakeholders.
  • Continuing to set and reset expectations as needed. Don't ignore warning signs.
  • Continuing to manage changes and risks.
  • Maintaining a positive but realistic attitude about achieving the project goals.
  • Recognising team members and celebrating success, and learning from mistakes.
  • Continuing to communicate, communicate, communicate!

In conclusion, vital success measures help reveal why a troubled project has gotten off track and how to reframe its success. By 1) continuing to investigate where the project stands, 2) assessing and re-planning the project as needed, 3) resetting everyone's expectations, and 4) aiming to deliver, you can resuscitate an ailing project and deliver the desired results.


Sharon Anderson is the County of San Luis Obispo, California Information Technology Manager, and PMI Los Padres Chapter Assistant Director for San Luis Obispo.

Adele Sommers is author of "Straight Talk on Boosting Business Performance: 12 Ways to Profit from Hidden Potential." To learn more about her book and sign up for more free tips like these, visit her site at www.LearnShareProsper.com


Comments

Be the first to comment on this article.

Add a comment



(never displayed)



 
2000
Out of 56, 14 or 27, which is the smallest?
Notify me of new comments via email.
Remember my form inputs on this computer.

Avoiding Project Management Pitfalls

Foot about to tread on a banana skin

Common pitfalls that projects experience and some tips to help make a project more successful and avoid the potential for chaos.

Project Scheduling And Resource Levelling

Gantt chart and fountain pen

This article describes the must do steps, in the correct order, for scheduling projects and levelling finite resources.

10 Steps to Finding a Project Manager

Blond female job applicant handing over her CV to a smiling businessman

Hiring a good project manager means you can sit back and relax knowing that the project tasks are being taken care of in a professional, productive and profitable manner.

Introduction to Scrum

Rugby scrum in a big push

Scrum is one of the simplest agile methodologies and is proven to be highly effective for software development and more general product development.

PROJECT SMART is the project management resource that helps managers at all levels improve their performance. We provide an important knowledge base for those involved in managing projects of all kinds. With weekly exclusive updates, we keep you in touch with the latest project management thinking.

WE ARE CONNECTED ~ Follow us on social media to get regular updates and opinion on what's happening in the world of project management.


Latest Comments

Adrian C commented on…
The Role of the Project Manager
- Wed 31 October 11:11pm

Rose Mitchell commented on…
Project Planning a Step by Step Guide
- Tue 23 October 12:05pm

Jo Day commented on…
The Role of the Project Manager
- Tue 16 October 8:19pm

Latest tweets

General Project Management • Re: Recently passed the PMP exam. Read my story https://t.co/lMO1lYqllz about 17 days ago

General Project Management • Critical Factors for Project Success in Plan-Driven and Agile Methods https://t.co/DOxgvkBIlf about 27 days ago

General Project Management • Re: Which Project Phase is HyperCare? https://t.co/nqDy8fAK7q about 1 month ago