Project Smart ~ Exploring trends and developments in project management today

Calendar icon
Adobe PDF icon

How Does Your Quality Management Assessment Method Stack Up?

~ By ExecutiveBrief

100% Quality Stamp

Not all testing methodologies are created equal. On one hand for instance, there are informal assessment methods that serve as practice sessions in preparation for applying for compliance certificates. Then, there are formal testing methods that must meet the rigorous requirements that are set by the industry standard Testing Maturity Model Integration (TMMi) for two reasons, to earn a merit of approval and to be proven effective through the TMMi certification. Moreover, to help quality management professionals, assessors, and IT services buyers, TMMi gives specific assessment requirements called TMMi Assessment Method Application Requirements (TAMAR).

While TMMi recognises organisations' informal quality assessment methods, TMMi does not certify such practices. Because TMMi was developed to complement the CMMi framework, and features maturity levels for quality assessments, TMMi depends largely on formal quality management practices. Further, these quality management practices must be supported by documents and metrics in order to earn maturity level certifications.

The starting point of any TMMi certification always begins with the collected evidence. More specifically, the TMMi Assessment Method Requirements (TAMAR) identifies four forms of evidence: mandatory staff interviews, documents about specific and generic key test practices, evaluation questionnaires for gathering information from individuals, and customer surveys where necessary. The assessment team looks at the structure, content, and implementation or usage of written best practices.

Documentation work for test assessment certifications begins with the plans. The Assessment Plan must be approved by all stakeholders, and this plan must possess the following five inputs:

  1. A purpose or the justification for preparing the Assessment Plan;
  2. A scope, which defines the range of the plan;
  3. Constraints, which refers to specific resources and schedules for carrying out the plan, what items must be excluded, and confidentiality considerations;
  4. Assessment methodology;
  5. Assessor's competence criteria.

The composition of the assessment is very important, and this composition is stated specifically in the TMMi requirements. An assessment team must have at least three roles, namely, as a Sponsor who is internal to the organisation and provides all the necessary resources, the Assessment Team Leader that manages all aspects of the assessment and presents all results to the Sponsor, and as an Assessment Team Member, who is present in all planning sessions, interviews, and process area rating reviews.

As the maxim goes, if you cannot measure it, you cannot manage it. Metrics in quality management refers to the data that corroborates key practices, desired results or success criteria, and the intended assessment outputs written in the plan. This data can be collected, again, from process documents, interviews with staff, questionnaires, and customer surveys.

The process areas and their corroborating metrics are rated as N or "Not Achieved" if there is little or no evidence found for compliance, P or "Partially Achieved" for meeting 15 to 50 percent of process compliance, L or "Largely Achieved" for meeting 50 to 85 percent of process compliance, and F or "Fully Achieved" if a process meets more than 85 percent of process achievement.


ExecutiveBrief, the technology management resource for business leaders, offers proven tips, techniques, and action plans that companies can use to better manage people, processes and tools - the keys to improving their business performance. For more information visit us at: SoftServe United Blog


Comments

Be the first to comment on this article.

Add a comment



(never displayed)



 
2000
What is the month after June?
Notify me of new comments via email.
Remember my form inputs on this computer.

Risk Management Options

Risk management written on a puzzle piece

Risk management is an ongoing process to identify potential problems that could arise when new projects occur within a business.

Project Planning a Step by Step Guide

Businessman finding the solution to a maze

The key to a successful project is in the planning. Creating a project plan is the first thing you should do when undertaking any kind of project.

PMP Exam Day Tips

PMI logo

Tips for passing the PMP Exam that should help calm your nerves and ensure success.

12 Tips for Accurate Project Estimating

Money and a calculator

Using a set of proactive estimating techniques to scope, plan and constrain your project conditions can dramatically improve your estimating practices.

PROJECT SMART is the project management resource that helps managers at all levels improve their performance. We provide an important knowledge base for those involved in managing projects of all kinds. With weekly exclusive updates, we keep you in touch with the latest project management thinking.

WE ARE CONNECTED ~ Follow us on social media to get regular updates and opinion on what's happening in the world of project management.


Latest Comments

Michelle Lim commented on…
PMP Exam Day Tips
- Thu 15 August 11:53pm

Michelle Lim commented on…
PMP Exam Day Tips
- Thu 15 August 11:51pm

Stanford Komba commented on…
Project Planning a Step by Step Guide
- Mon 12 August 2:07am

Latest tweets

General Project Management • Project Plan https://t.co/4HsDgia1BH about 7 days ago

RT @NestorAlemanPM: @ProjectSmart Reading the question posted in the link attached, where a fresh engineering graduated would like to work… about 14 days ago

General Project Management • Re: Future Project Manager Needs Advice https://t.co/2FK1KgbhYk about 15 days ago