Implement a new audio and video recording system

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Joined: Tue 24 Apr 2018 7:18 am


I am currently taking a PM course and my assignment is to work on a project to implement a new audio and video recording system in a call centre.

The objective of this project is to install software on 2000 agent and managers computers across Canada and train all 2000 staff on how to use this software by December 31st, 2018, to provide a system that can collect call data to be used to assess performance. The deliverables will be:
  1. Project documentation
  2. Software Installation Plan
    • Hardware Requirement Specifications
  3. Workstation Inventory Documentation
    • Computer and peripheral hardware
    • Phone sets
  4. Software
  5. Software Training Plan
  6. Software Course
    • Managers
    • Agents
    • Training Materials
    • Training Schedule
I am struggling on how to document my scope with a description, specification and acceptance criteria.

Any idea how to do it based on my deliverables?

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