Hello,
I was tasked with thinking about a User Adoption Strategy for a new CRM system that we will be building. Apart from choosing a number of key users, and them spreading the word, I am not quite sure what's involved in this.
Can anyone point me in the right direction please?
Thanks,
Lily
User Adoption Strategy
Hi Lily! I have a few questions...lilbird1981 wrote:Hello,
I was tasked with thinking about a User Adoption Strategy for a new CRM system that we will be building. Apart from choosing a number of key users, and them spreading the word, I am not quite sure what's involved in this.
Can anyone point me in the right direction please?
Thanks,
Lily
What line of business?
Who are the users - sales people? Operations people? Both?