When project team members are at each other's throats, the Project Manager must act fast to resolve. Onboarding new team members is a costly way to go, so communication and resolution is best. I've come up with a logical, 4 step process with a fun acronym...S.L.A.P. It stands for ....
ANALYZE and ADDRESS
And here to discuss and present this method with me in my next Real PM video installment, are four of the best actors I could find in 5 minutes. Please watch it and tell me what you think... and please share your own experiences and thoughts...
Real PM - S.L.A.P. Method of Project Team Conflict Resolution
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In my experience there is normally a monitor in there too to make sure that the issue doesn't rear it's head again. This would make it more of a repeating circle than step as it is not always resolved first time. With fairness and some authority the circle will decrease in iterations.