User Adoption Strategy

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lilbird1981
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Posts: 2
Joined: Wed 01 Apr 2015 3:50 pm

Hello,

I was tasked with thinking about a User Adoption Strategy for a new CRM system that we will be building. Apart from choosing a number of key users, and them spreading the word, I am not quite sure what's involved in this.

Can anyone point me in the right direction please?

Thanks,
Lily
Tony
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New Member
Posts: 3
Joined: Fri 03 Apr 2015 2:22 pm

lilbird1981 wrote:Hello,

I was tasked with thinking about a User Adoption Strategy for a new CRM system that we will be building. Apart from choosing a number of key users, and them spreading the word, I am not quite sure what's involved in this.

Can anyone point me in the right direction please?

Thanks,
Lily
Hi Lily! I have a few questions...

What line of business?

Who are the users - sales people? Operations people? Both?
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