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User Adoption Strategy

Posted: Wed 01 Apr 2015 3:52 pm
by lilbird1981
Hello,

I was tasked with thinking about a User Adoption Strategy for a new CRM system that we will be building. Apart from choosing a number of key users, and them spreading the word, I am not quite sure what's involved in this.

Can anyone point me in the right direction please?

Thanks,
Lily

Re: User Adoption Strategy

Posted: Fri 03 Apr 2015 2:41 pm
by Tony
lilbird1981 wrote:Hello,

I was tasked with thinking about a User Adoption Strategy for a new CRM system that we will be building. Apart from choosing a number of key users, and them spreading the word, I am not quite sure what's involved in this.

Can anyone point me in the right direction please?

Thanks,
Lily
Hi Lily! I have a few questions...

What line of business?

Who are the users - sales people? Operations people? Both?