~ By Duncan Haughey
As a project manager it is important to think about what future events may impact your project. These events may be positive or negative, so understanding them allows you to prepare, and put plans in place to deal with them. But how can you forecast the future with any degree of certainty? This is where the Delphi Technique can help.
The Delphi Technique is a method used to estimate the likelihood and outcome of future events. A group of experts exchange views, and each individually gives estimates and assumptions to a facilitator who reviews the data and issues a summary report.
The group members discuss and review the summary report individually, and give updated forecasts to the facilitator, who again reviews the material and issues a second report. This process continues until all participants reach a consensus.
The experts at each round have a full record of what forecasts other experts have made, but they do not know who made which forecast. Anonymity allows the experts to express their opinions freely, encourages openness and avoids admitting errors by revising earlier forecasts.
This article looks at how to run a Delphi session. On completion of this guide you will be able to run a session enabling you to predict future events and their impact on your project.
The technique is an iterative process, and first aims to get a wide range of opinions from the group of experts. The results of the first round of questions, when summarised, provide the basis for the second round of questions. Results from the second round of questions feed into the third and final round.
The aim is to clarify and expand on issues, identify areas of agreement or disagreement and begin to find consensus.
The first step is to choose your facilitator. You may wish to take on this role yourself, or find a 'neutral' person within your organisation. It is useful to have someone that is familiar with research and data collection.
The Delphi technique relies on a panel of experts. This panel may be your project team, including the customer, or other experts from within your organisation or industry. An expert is "any individual with relevant knowledge and experience of a particular topic." ¹
What is the problem or issue you are seeking to understand? The experts need to understand exactly what they are commenting on, so ensure you provide a clear and comprehensive definition.
Ask general questions to gain a broad understanding of the views of the experts about future events. The questions may go out in the form of questionnaires or surveys. Collated and summarise the responses removing any irrelevant content and look for common viewpoints.
Based on the answers to the first questions, these questions should delve deeper into the topic to clarify specific issues. These questions may also go out in the form of questionnaires or surveys. Again, collate and summarise the results removing any irrelevant content and look for the common ground. Remember, we are looking to build consensus.
The final questionnaire aims to focus on supporting decision making. Hone in on the areas of agreement. What is it the experts are all agreed on?
(You may wish to have more than three rounds of questioning to reach a closer consensus.)
After this round of questions your experts will have, we hope, reached a consensus and you will have a view of future events. Analyse the findings and put plans in place to deal with future risks and opportunities to your project.
Use the Delphi Technique for creating Work Breakdown Structures, identifying risks and opportunities, compiling lessons learned and any time you would normally use brainstorming.
Predicting the future is not an exact science, but the Delphi Technique can help you understand the likelihood of future events and what impact they may have on your project.
¹ Cantrill JA, SibbaldB, Buetow S. The Delphi and Nominal Group Techniques in Health Services Research. International Journal of Pharmacy Practice 1996;4:67-74