Project Smart ~ Exploring trends and developments in project management today

Calendar iconNot recorded
Adobe PDF icon

A Word (Or Two) On Quality

~ By Gina Lijoi

Checklist

In the world of interactive project management the promise of quality has become cliché. Quality is sometimes seen as an incidental to each client delivery, as opposed to an independent, critical phase of the delivery. Because quality control is commonly compressed at the tail end of a project, the overall commitment to the calibre of work produced is inherently compromised. There is, however, one person that can change this negative trend - the project manager. Here's how every project manager can do their part to save the interactive industry from a decline in excellence:

Include Testing in the Price to Client

Always incorporate costs for a thorough quality control phase into the budget of your projects. It is a project manager's job to show value in the process and methodology they employ. This means you must be able to demonstrate the benefit of each project phase to a client in order to justify the cost of a job. By doing so, you will be able to recover any time spent against testing in the original price to client, and you'll be able to articulate the work effort behind the line item cost. This will also make you accountable for the integrity of the final deliverable, providing additional incentive to do a thorough, proper job.

Include a Testing Phase in Your Project Timeline

I suspect the primary reason that testing is short-changed is time constraint. Project teams are often focused on completion of the build, forgetting that actual completion is achieved at the end of successful testing and bug resolution, not at the end of the build. If you incorporate a quality assurance phase into your timeline, your team will be able to work towards this project milestone from day one, allowing sufficient time towards the end of the project to work through the proper cycles.

Don't Do the Testing Yourself!

One of the worst mistakes a project manager could make is to complete testing themselves. Flawless quality assurance is an expert skill that is developed over time. Like project managers, professional testers will have solid process and methodology to support their efforts. When time and budget are running out, some project managers will take on the quality assurance portion themselves, thinking a quick review will suffice - this is never the case. Leave testing to professionals - facilitate the process, but don't overtake it if you intend on delivering a perfect product.

In summary, do not take quality for granted - designers, writers, developers, and even project managers will make mistakes. Quality assurance is the catch-all to identify and resolve these issues before client delivery. Flawless execution will always be remembered, and will go a long way towards a good name for you and your firm. Insist that quality be the golden rule for every project you touch.


Gina Lijoi has worked in the online space for eight years, and is currently the Director of Fulfilment at WebFeat Multimedia Inc., in Toronto. In this role, Gina is responsible for strategy, methodology, pricing, scoping and execution of client initiatives. She is passionate about how marketing is affected by technology and trends in social media. Her blog can be found at http://ginalijoi.blogspot.co.uk


Advertisement


Comments

Be the first to comment on this article.

Add a comment



(never displayed)



 
2000
Enter the last letter of the word running.
Notify me of new comments via email.
Remember my form inputs on this computer.

Avoiding Project Management Pitfalls

Foot about to tread on a banana skin

Common pitfalls that projects experience and some tips to help make a project more successful and avoid the potential for chaos.

Coming to Terms With the Finish Date

Colourful calendar pages

Every project has a finish date. This article looks at how the finish date for a project is derived and how a project team comes to terms with that date.

10 Steps to Finding a Project Manager

Blond female job applicant handing over her CV to a smiling businessman

Hiring a good project manager means you can sit back and relax knowing that the project tasks are being taken care of in a professional, productive and profitable manner.

Top 10 Steps to Successful Goals

Businessman sprinter winning a track race

Help avoid the great 'Rinse and Repeat Trap' by following these 10 steps to setting successful goals. You may have to work for it, however!

PROJECT SMART is the project management resource that helps managers at all levels improve their performance. We provide an important knowledge base for those involved in managing projects of all kinds. With weekly exclusive updates, we keep you in touch with the latest project management thinking.

WE ARE CONNECTED ~ Follow us on social media to get regular updates and opinion on what's happening in the world of project management.


Latest Comments

Ashwini Pendharkar commented on…
10 Golden Rules of Project Risk Management
- Tue 20 June 1:32pm

Tery commented on…
A Brief History of SMART Goals
- Mon 19 June 10:10pm

Tammy Marin commented on…
Better Coaching Using the GROW Model
- Thu 15 June 10:37pm

Latest tweets

General Project Management • Please Advise: Does PRINCE2 Practitioner Exam Scenerio Changes… https://t.co/OK90gkJzMN #projectsmart #pmot about 10 days ago

RT @rkelly976: “I cannot give you the formula for success, but I can give you the formula for failure, which is: Try to please everybody.”… about 12 days ago

General Project Management • Re: Do I need project management software? https://t.co/u4Tu1fnzuY #projectsmart #pmot about 12 days ago