~ By Duncan Haughey
Not long ago, I saw a situation where an IT business partner was being run ragged by the business making demands that frankly didn't make much sense. The problem was not the business, but reluctance on the part of the business partner to engage properly with the business and help them formulate a realistic approach in planning for the IT element of their project.
The role of a business partner is to help and guide the business through projects, not to pander to their every need while panicking to get things done in an unreasonable timescale and risking delivery of sub-standard solutions.
All too often, business partners are pandering to the business, putting unreasonable demands on their teams and expecting high quality in less time than is needed; complaining when expectations are not met.
So, what does it take to be a good business partner while still supporting the business effectively?
As a business partner, it is your responsibility to work closely with the business to help them understand the approach that will be taken for their project, the amount of work needed, and the complexity of that work. They do not need to understand every detail, but they do need to appreciate the effort and skills required to complete any given task. Below are the qualities needed for successful business partnering.
In conclusion, business partnering is not about jumping when the business shouts, but working together collaboratively to achieve the best possible results.