Using Feedback as a Tool
As a project manager it is important to be able to give and receive feedback effectively. Feedback is best given on a one to one basis soon after the event that triggers its need. Here are some tips that can help:
Giving Feedback
- Feedback is always more powerful when asked for
- Think carefully about what you want to say and how to say it
- Think about when and where you give feedback
- Feedback is as much about stating the positives as it is about stating the negatives
- Be specific about the behaviours you are commenting on
- Take responsibility for your feedback; say "I feel", "I noticed"
- Make your comments clearly and don't get emotional
- Use analogies and examples to illustrate your points
- Be aware of the other person's body language
- Allow an opportunity for discussion and actively listen
- Make sure you understand whether the feedback has been accepted or rejected
- Look together for a solution or for a way of making things better
Receiving Feedback
- Don't be afraid to ask for feedback
- Listen carefully to the feedback
- Don't leap to your own defence
- Check your understanding and ask questions to clarify any grey areas
- Ask for specific examples of good and bad behaviours
- Allow yourself time to take in the feedback
- Say which points you agree with and those you don't and why
- Look together for a solution or for a way of making things better
- Thank the other person for their time and effort in giving you the feedback
Feedback is a powerful tool often under utilised. It can be used to motivate people, help with a persons development, uncover risks and issues and solve problems. Frequent, honest and relevant feedback helps to foster an environment of open communications. Start now, there's no time like the present.
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