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General Management Books
A selection of our favourite general management and business books.
Managing for Dummies

Richard Pettinger, Bob Nelson, Peter Economy
2007, ISBN: 0470056894
If you're having trouble motivating your employees, need to resolve a conflict, or want to learn how to better monitor your employees' performance, this straight-forward guide will take you step by step through every aspect of managing. Packed with expert advice on team-building, communication skills, identifying talented employees, and letting go of staff, Managing for Dummies takes the stress out of what can be an intimidating and high-pressured job.
Foundations of IT Service Management Based on ITIL V3

Jan Van Bon
2007, ISBN: 9087530579
Foundations of IT Service Management based on ITIL has become the industry classic guide on the topic of ITIL. Over the years this authoritative itSMF guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This 2007 version has now been upgraded to reflect ITIL V3.
Making Sense of Change Management

Esther Cameron, Mike Green
2009, ISBN: 0749453109
Written for students and professionals alike, "Making Sense of Change Management" is the classic text in the field of change management. It is aimed at anyone who wants to understand why change happens, how it happens and what needs to be done to make change a welcome rather than a dreaded concept. It offers considered insights into the many frameworks, models and ways of approaching change and helps the reader to apply the right approach to each unique situation. This fully updated, new edition includes new chapters on recent and emerging research in the area of change management and guidance on how to manage complex change.
The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change

Stephen R. Covey
2004, ISBN: 0743272455
The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change was a groundbreaker when it was first published in 1990 and it continues to be a business bestseller, with more than 10 million copies sold. Stephen Covey, an internationally respected leadership authority, realises that true success encompasses a balance of personal and professional effectiveness, so this book is a manual for performing better in both arenas. His anecdotes are as frequently from family situations as from business challenges.
Mastering the Requirements Process (2nd Edition)

Suzanne Robertson, James Robertson
2006, ISBN: 0321419499
Written in an engaging style and relevant for any software analyst or designer, Mastering the Requirements Process provides a powerful and useful guide to defining more complete software requirements that lead to better software overall. It's also filled with innovative advice. There are many excellent ideas in the book, including the notion of fitness for your requirements, which can be later used to track whether the software is successful. The book also wisely separates technology from requirements so that analysts can concentrate on understanding and modeling business problems instead of moving right away to the nuts and bolts of implementation.
Writing Better Requirements

Ian Alexander, Richard Stevens
2002, ISBN: 0321131630
Well-written requirements are crucial to systems of all kinds. This book explains and demonstrates exactly what requirements are for and how to write them. It provides practical techniques and defines key terms, explaining and illustrating to develop the skills of good requirements writing.
Successful IT Outsourcing: From Choosing a Provider to Managing the Project

Elizabeth Sparrow
2003, ISBN: 1852336102
Outsourcing permeates the IT world and has had a profound impact on the work of IS professionals. Nearly all will, at some stage in their careers, work with outsourced services as customer or supplier. Elizabeth Sparrow's insights into the benefits and pitfalls of this complex area will help IS professionals tackle the challenges of outsourcing. Combining relevant background information with practical guidance this book covers the whole outsourcing process, from the initial decision to outsource through to managing the outsourced services on a day-to-day basis.
Monte Carlo Methods in Finance

Peter Jaeckel
2002, ISBN: 047149741X
This book on financial Monte Carlo methods covers topics on mathematics behind Monte Carlo methods, correlation normal, log-normal and other processes, applications in risk management option pricing, value at risk, various reduction techniques, low discrepancy numbers and quantitative research.
The One Minute Manager

Kenneth Blanchard, Spencer Johnson
2004, ISBN: 0007107927
Starting from the assumption that people are every company's most important resource, this book sets out three simple steps to getting the best from them and making every company run more efficiently.
Popular Articles
Project Planning A Step by Step Guide
The key to a successful project is in the planning. Creating a project plan is the first thing you should do when undertaking any kind of project. Often project planning is ignored in favour of getting on with the work. However, many people fail to realise the value of a project plan in saving time, money and many problems.
BOSCARD (Terms of Reference)
When looking to gain support and approval for your next project, it might be worth thinking BOSCARD. The acronym stands for background, objectives, scope, constraints, assumptions, risks and deliverables. These headings are commonly found in terms-of-reference and project initiation documents.
10 Golden Rules of Project Risk Management
The benefits of risk management in projects are huge. You can gain a lot of money if you deal with uncertain project events in a proactive manner. Experience shows that 10 golden rules exist for implementing risk management successfully in your project.
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