Exploring trends and developments
in project management today.
6 Success Factors for Managing Project Quality
2009
Commentators have differing views on what constitutes a quality project. The generally agreed parameters are that it delivers the desired outcomes on time and within budget. Through our long experience, the Transformed team has identified 6 key factors that improve project quality:
Key Success Factor 1: A Good Plan
The Plan, Do, Check, Act cycle is fundamental to achieving project quality. The overall project plan should include a plan for how the project manager and team will maintain quality standards throughout the project's cycle.
Key Success Factor 2: Appropriate Communication
Despite good project planning and scheduling, poor or absent communication with team members and stakeholders can bring a project undone. Project managers need excellent communication skills and a comprehensive scheme that encourages formal and informal discussion of expectations, innovation, progress and results.
Key Success Factor 3: Manage Stakeholders
Stakeholders include everyone who has an interest in, can influence or is affected by the project's implementation or outcomes. To engage stakeholders, identify who they are, analyse their concerns and what they need to know and then prepare a strategy to provide the appropriate amount of information and opportunities for involvement.
Key Success Factor 4: Good Measurement
Early in the process it is important to identify the key outcomes and outputs of the project and how you will measure whether they have been delivered. Implement processes that measure progress, both qualitatively and quantitatively, throughout the project at individual, team and whole project levels. This ensures that problems can be identified early and successful tactics can be promulgated throughout the project.
Key Success Factor 5: Constant Review
Along with good measurement go good review mechanisms. Successful project managers diligently and regularly review progress against the schedule, budget and quality elements of the project. Regular review allows problems to be identified early so that corrective action can be taken to keep the project on track. Review also helps team members to learn and improve their skills.
Key Success Factor 6: Act Early
Measurement and review are important, but they are only effective if the project manager takes action on issues identified. Leaving problems to be fixed up later is a recipe for disaster. Simple issues should be addressed immediately. More complex issues should be added for action into the project plan and resources allocated to address them.
Michael Young is Principal Consultant with 'Transformed' - Project Management Unleashed. Contact Transformed 
for information and assistance in conducting stakeholder analysis.
Click here to add a comment
Related Articles
A Word (Or Two) On Quality
In the world of interactive project management the promise of quality has become cliché. Quality is sometimes seen as an incidental to each client delivery, as opposed to an independent, critical phase of the delivery. Because quality control is commonly compressed at the tail end of a project, the overall commitment to the calibre of work produced is inherently compromised. There is, however, one person that can change this negative trend - the project manager.
Quality Projects Take Time and Money
Project deliverables need to be inspected throughout a project, not just at the project's end. As projects move through phases, at major milestones and finally at project completion, scope verification must be performed to ensure that work is of quality and the project is in alignment with the customer's vision.
Building Relationships in Project Management
Building relationships is just as important within the project team as it is outside. Good relationships can be the difference between outstanding success and dismal failure because it's all about getting people to like and trust you so that they will deliver what you need them to deliver at the right time in the right way.
Integrating Project Management Into a Six Sigma System
For achieving organisational objectives, more and more businesses are now implementing quality improvement methodologies such as Total Quality Management, Total Quality Control and Six Sigma across all functional departments inside their organisations. All these methodologies do have their benefits, but the one that offers the most benefits is certainly Six Sigma because it is based on the concept of continuous quality improvements.
21 Ways to Excel at Project Management
The popular project management eBook now fully updated and available as a website for the first time.